Tight Wad in Utah: When eCoupons don't work

Friday, July 15, 2011 When eCoupons don't work

So the other day I tried to use a coupon from com that I loaded onto my Smith's Rewards Card....and it DIDN'T come off!  So I sent a dispute email and they got back to me THAT day and credited my account.  They even added $.05 :):)  The next time I used my card it came off!  I couldn't be happier with their customer service!!

I say this because I used to not use eCoupons because I was afraid of that happening.  But as long as you are right, the situation gets fixed quick!  At least in my experience. :)  Hopefully you've had positive experiences as well.

If you need to dispute:
log in to
Click Help
then select: Electronic Coupon Redemption
Choose subtopic: My electric coupons didn't redeem when I shopped
Then complete dispute form
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Jamie Newman said...

Thanks for this- I needed to submit this to them but hadn't taken the time yet to figure it out. You made it quick and painless!

Audrey @ Tight Wad in Utah said...

I'm so glad!!! yeah! Let me know if they give you 5 cents for your It's not much but it made me smile :):)