Skip to main content When eCoupons don't work

So the other day I tried to use a coupon from com that I loaded onto my Smith's Rewards Card....and it DIDN'T come off!  So I sent a dispute email and they got back to me THAT day and credited my account.  They even added $.05 :):)  The next time I used my card it came off!  I couldn't be happier with their customer service!!

I say this because I used to not use eCoupons because I was afraid of that happening.  But as long as you are right, the situation gets fixed quick!  At least in my experience. :)  Hopefully you've had positive experiences as well.

If you need to dispute:
log in to
Click Help
then select: Electronic Coupon Redemption
Choose subtopic: My electric coupons didn't redeem when I shopped
Then complete dispute form


Jamie Newman said…
Thanks for this- I needed to submit this to them but hadn't taken the time yet to figure it out. You made it quick and painless!
I'm so glad!!! yeah! Let me know if they give you 5 cents for your It's not much but it made me smile :):)

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